O2 Update: Issue with iPhone Unlocking Tool
We've been confirmed that O2 unlocking system does not work this week, this issue effects all O2 clients.
(All orders submitted by 25th have been unlocked on 26th as usual, the orders submitted after 25th 5PM are effected and may face any delays this week.)
We received unexpectedly huge orders this week. please advise the customer that there may be a delay in their iPhone being unlatched with it now taking up to 10 days to be completed. If you can't wait in this case, please email us the imei which you want to cancel, we'll try best to cancel for you asap, however we also advise that there is no other options for o2 unlocking at the moment.
We apologise for any delays and appreciate understanding in this matter.
Thank you for the business. As alaway: stay with O2 direct source!
O2 Update Briefs:
Re:Issue with iPhone Unlatching Tool
Jun 28 2016 11:58AM
We've been experiencing an issue with the iPhone Unlatching Tool since yesterday morning which is resulting in us being unable to unlatch iPhones. We're continuing to work on fixing the issue however at this time we are unable to advise when this will be resolved.
In the meantime we're investigating alternative options to allow iPhones to be unlatched.
What does this mean for our customers?
We've been unable to unlock customer's iPhones since Monday morning. All customers requesting their iPhone to be unlatched will have been advised that it takes up to 3 days to complete and we're doing our utmost to ensure that this timeline is still met.
What do I need to say?
If a customer queries when their iPhone will be unlocked please apologise for any delay and advise that the request should be completed over the next couple of days.
What do I need to do?
If you receive a new request to unlock an iPhone please advise the customer that there may be a delay in their iPhone being unlatched with it now taking up to 7 days to be completed. Please continue to process the request through Your Companion. We'll hold all requests and complete these when the issue with the tool is resolved.